How do I return an item?

Returns Policy

All regularly stocked items may be returned to us if the item has not been used and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 30 days from receipt of your order. Please contact us before returning an item back to us! We will create a return authorization for you and send you an e-mail with instructions on how to complete the return. Items that are made to order. Please note: Jibs, Booms, and Forklift attachments are non-returnable items. Upon receipt and inspection of returned product(s), your credit card will be credited for the amount paid for the item(s) minus the 20% restocking fee.

Special Order items, equipment, or items shipped directly from the manufacturer may be returned if unused, based on that manufacturer's return policy. Returns of defective or DOA items are also handled based on the manufacturer’s return/warranty policy. Since manufacturers’ return policies and restocking fees vary, please contact a Customer Solutions Specialist as soon as possible if you wish to return an item so we can get the return set-up for you with the manufacturer.

The return shipping fee is the customer’s responsibility. For international returns, you will be responsible for the brokerage fees, duties, and taxes that may be applied. These fees may be applied after the return has been completed.

Why do we charge restocking fees? The reason is simple: to keep prices as low as possible for you! When an item is returned, there are a lot of costs associated with processing the return. Companies that do not charge restocking fees simply pass the costs of their Returns Department onto their customers through higher prices. Instead of raising our prices and charging every customer for frivolous returns costs, we only charge a restocking fee for items that are returned to us.
Why are Jibs, Booms, and Forklift attachments non-returnable items? Because these Items are made when an order is placed and because these items are specialty items that are made to your specific order options, we can not accept returns on the made to order items.